We didn't just see an office lease renewal. We saw an opportunity to optimise costs and how space is utilised.
Client: Zendesk
A service-first customer relationship management (CRM) solutions company that builds software designed to improve customer relationships.
Services provided: Transaction management, Project management
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Marina One |
50,000 sq ft |
2019 |
The Challenge
- Zendesk had an urgent need to upgrade to a more desirable location and building, for talent retention and attraction
- Limited space for expansion in the previous location; unable to accommodate an increase in headcount
- Multiple, overlapping lease agreements with different lease expiry dates
The Approach
- Change in workplace strategy. Implemented a new strategy for Zendesk to drive change in working styles and enhance collaboration.
- Forward-thinking. A comprehensive and well-planned process to secure a short-term extension of the current location at an early stage that allowed Zendesk to implement the right long-term strategy.
- Talent attraction and retention. Selected and positioned an office space in a prime building and central location, as part of a long-term talent magnet approach.
- Stakeholder management. Delivered a comprehensive communications strategy to ensure various stakeholders were aligned across regions and locations.
Colliers' Occupier Services experts delivered successfully on an urgent transaction for Zendesk's new office space at Marina One
The Result
Colliers' tenant representation experts secured below-market rents in a tightening market by running an ultra-competitive process. The initiative to extend the client's current building lease agreements in the short-term proved favourable as there were no increase in costs.
The forward-thinking approach of our experts enabled the clients to secure overall competitive commercial terms, which included expansion rights for future growth.
To see what could be the future of your office, connect with our Occupier Services experts today.
