The facility services industry is evolving day by day. Outsourcing is a well-established strategy that’s on the rise thanks to an influx of service providers. The benefits to outsourcing facility services are considerable. They include the ability to focus on core business activities, cutting overhead costs, and providing more innovative, sophisticated solutions. Outsourcing allows organizations to better manage risks and adhere to compliance measures. Chalking out a clear path enables companies to extract the most value, is an increasingly complex task. As a first step, facility managers must familiarize themselves with how six emerging trends could reduce costs and improve productivity.
Following major six trends that offer productivity improvement opportunities can transform facilities management over the next decade.
- Transformation in Visitor Management System: How visitor management technology is impacting the overall enterprise: from organizational security to operational efficiency, and enterprise data richness. It creates a safer environment. While there’s still a solid focus on visitor management systems enhancing overall brand experiences and perception, today’s main concerns are around safety and compliance. Multi-location, global VMS solution is necessary as companies require standardization across the enterprise.
- Smart Complaint Management System: consisting of the mobile and web application, for solving the customer's dissatisfaction issue. Furthermore, the SCMS has the service for classifying the complaint, then automatically direct to the responsible division, and the service for finding the similar complaint to avoid submitting the duplicate complaint. This system reduces the time and procedures for complaint handling, increase the channel for filing the complaint and reporting and tracking the status of the complaint.
- Technologies in Parking & Traffic Management: Parking technology remains a game-changer and tech-based trends include the prevalence of mobile apps that provide real-time information on pricing and availability of parking slots, technologies that improve access control and payment, and demand for guidance systems that help drivers find parking. Many of these technology improvements dovetail with the parking industry’s drive to make parking more environmentally sustainable by reducing the time it takes to find parking, decreasing fuel consumption and fuel emissions.
- Artificial Intelligence: The future looks bright for data-driven building operations. These solutions can save time & cost when operating a building and deliver better outcomes for occupants. Few of the functions are; Energy monitoring, measurement and verification, energy savings is expected through performance and condition monitoring, optimum sequencing and condition based maintenance. HVAC optimization, In terms of demand management based on historical data. Equipment predictive analysis, Data pulled from complex machines found in buildings, when analyzed by a software solution, trends may appear. This analysis may indicate a high likelihood of failure in the near term, based on the condition of the equipment and reasonable estimates about how it is used (such as expected operating times). The additional insight, which may help a facility manager plan upcoming maintenance, reduce unexpected equipment outages, add predictability to the budget. Predict facility cleaning needs, it’s likely that some spaces will be used more than others. AI can help to predict cleaning demands and generate a schedule for service providers.
- Automated Asset Maintenance: Without facility maintenance software, facility managers are left to perusing spreadsheets, rolling out paper blueprints, or simply relying on experience, wisdom and memory to run their facilities. Undocumented data will lead to dilemmas, especially when one facility manager leaves and a new one comes in. This lack of technology can have a detrimental impact on the building, thus leading to more expensive repairs. Automation is the key to success in future buildings. Rather than team members wasting time searching for information on the assets that need to be serviced in a facility, these systems will automatically surface needed information when the work to be carried out.
- Automated Cleaning Solutions: Currently, automated cleaners, scrubber, dryers are being used successfully in a wide range of environments. Over next few years, the industry will see a greater choice of automated cleaning machines and increased competition. Currently, there are several robotic machines in development that will prove an interesting addition to the market. Now that we can clean complex floor areas quickly, the next step is to utilize technology to provide a huge amount of management information as part of the Internet of Things. Remote management of automated machines is an invaluable feature of automated cleaning.
